Privacy Policy

This privacy policy explains what personal information Boomerang Casino collects from players in Ireland, why it is collected, how it is stored and protected, and what choices a player has over that information. Opening an account, browsing the site, using live chat, or making a deposit all involve some processing of personal data, so the sections below set out the practical detail: the categories of data collected, the third parties involved in running the casino and sportsbook, how long records are kept, and how a player can exercise their data rights. The short version is that data is collected only where it supports account security, payments, customer support or a legal obligation, and it is never sold to marketing lists outside the group running the site.

What Information Is Collected

Account registration asks for the basics needed to open a real-money gambling account: name, date of birth, email address, country of residence and a password. Because the site serves Irish players, address details may be requested during identity verification, along with a phone number used for account recovery and security alerts.

Beyond the registration form, additional data is gathered automatically or through use of the site:

• Technical data such as IP address, browser type, device model and operating system, collected to keep the site secure and to render pages correctly on desktop and mobile.
• Gameplay data, including which slots or sportsbook markets are played, session length, stake sizes and outcomes, used for account history and responsible gambling monitoring.
• Financial data linked to deposits and withdrawals, such as payment method, transaction amounts and wallet addresses for crypto payments.
• Verification documents requested during know-your-customer checks, for example a photo ID or proof of address, where required before a withdrawal is released.
• Support interactions, including live chat transcripts and emails sent to the support team, kept to resolve disputes and improve response quality.

Cookies and Similar Technologies

The site uses cookies and comparable local storage technologies to keep a player logged in, remember display preferences and measure how pages perform. Cookies are grouped into essential, functional, analytics and marketing categories, and a player can manage or block most of them through browser settings. A full breakdown of each cookie category, what it does and how to control it sits on the separate cookie policy page, which this policy cross-references rather than repeats.

How the Data Is Used

Personal data collected during registration and play supports a defined set of purposes rather than open-ended use:

• Creating and maintaining a player account, including login authentication and password recovery.
• Processing deposits and withdrawals, matching payments to the correct account and preventing duplicate or fraudulent transactions.
• Meeting age-verification and identity checks required before real-money play and before releasing a withdrawal.
• Detecting and preventing fraud, bonus abuse, multiple-account creation and money-laundering activity.
• Responding to support requests through live chat and email, and keeping a record of that correspondence for quality and dispute purposes.
• Sending account-related notices, such as confirmation of a deposit, a security alert, or a change to these terms, where a player has not opted out of non-essential contact.
• Improving site performance and stability by analysing aggregated, largely anonymised usage patterns.

Sharing Data With Third Parties

Running an online casino and sportsbook involves a number of specialist providers, and limited data is shared with them strictly to deliver the service a player has requested:

• Payment processors and banking partners that handle card payments, e-wallet transfers and bank transfers in EUR.
• Cryptocurrency payment processors that handle deposits and withdrawals in BTC, ETH, USDT, LTC and DOGE, which by the nature of blockchain transactions involve a public wallet address rather than personal banking detail.
• Game and software providers whose slots and live tables are hosted on the site, who receive gameplay data needed to run a round and record a fair result.
• Identity-verification services used to confirm a player's age and identity during account checks.
• IT infrastructure and hosting providers that keep the site online and secure.

Data is not sold to third-party advertisers, and it is not shared beyond what is needed to run the casino, process a payment, meet a legal obligation, or investigate suspected fraud.

Data Retention

Account and transaction records are kept for as long as an account stays active and for a further period afterward to meet financial record-keeping, anti-fraud and dispute-resolution obligations. Support chat logs and emails are retained long enough to review past cases if a similar issue arises later. Once the retention period for a given record type has passed, the data is deleted or anonymised so it can no longer be tied back to an individual player.

Player Rights Over Personal Data

Players in Ireland have a set of practical rights over the personal data held about them:

• Requesting a copy of the personal data associated with an account.
• Asking for inaccurate details, such as a misspelled name or outdated address, to be corrected.
• Requesting deletion of personal data once it is no longer needed for account, payment or legal purposes.
• Objecting to the use of data for non-essential communication, including marketing emails.
• Withdrawing consent for optional cookies at any time through browser settings, without affecting the ability to use core account features.

Requests of this kind are handled through the support channels listed on the about us page, and a response typically follows within a reasonable timeframe once identity has been confirmed, which protects the account from being altered by someone else.

Security Measures

Account pages, the cashier and login forms run over an encrypted SSL/TLS connection, so data submitted through the browser is protected in transit. Passwords are stored in hashed form rather than as plain text, and access to sensitive systems is limited to staff who need it to do their job, such as support agents handling a verification request or a payments team processing a withdrawal. No online system can guarantee absolute security, but the measures in place are designed to keep the risk of unauthorised access low and to detect unusual activity quickly.

International Data Transfers

Because payment processors, hosting infrastructure and game providers operate from different jurisdictions, personal data may at times be processed outside Ireland. Where that happens, the receiving party is contractually required to apply protections broadly equivalent to those described in this policy, covering confidentiality, security and limited use of the data.

Changes to This Policy

This policy may be revised from time to time as the site, its payment options or its regulatory obligations change. The version published on this page is the one that applies, and continued use of the account after a revision counts as acceptance of the updated terms.

Contact for Privacy Requests

Questions about this policy, or requests to access, correct or delete personal data, can be sent through the 24/7 live chat or by email to the support team, both reachable from the account area of the site. Written correspondence can also be addressed to the Dublin office listed on the about us and contact page. A support agent will confirm receipt and outline the next step for the specific request.